Spending the right amount of time discussing the right topics with the right people

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  The size and scale of a business determines the extent to which ‘operating rhythm’ exists, but its a critical ingredient, even in the smallest of real estate businesses. John Rigby explains how it works. There are lots of challenges to face in a tough market, not the least of which is getting commitment from […]

Get the operating system right | Operating in tough times

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  Its natural to assume that all management teams are aligned and working to achieve common goals, there are often differences in the way different members communicate the goals and objectives of the group. The operating rhythm process drills down on not only what needs to happen, but what actually is happening. John Rigby is […]

The right people on the bus | An overused term | Team mix

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  Look at most advertising and you’ll see words like “limited offer”, “closes this weekend” or “limited edition collectors items.” How can you use this principle of scarcity in your negotiations? The mix in your team is critical to building culture says John Knight and on the same topic David Faulkner says it is critical […]

Respect | What not to tolerate | What to measure and how

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  Most of us were raised with a respect for authority, so we tend to place importance on information given to us by authority figures like doctors, policemen or professionals. That’s is what you should be aiming for if you are to become an influencer. Great leaders don’t accept excuses – John Knight talks about […]

Grade rentals | The importance of rapport in negotiation | Example management

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  We all like doing business with people we know and like. And people tend to like others who appear to have similar opinions, personality traits, backgrounds or lifestyles. More people will say ‘yes’ to you if they like you, and the more similar to them you appear to be, the more likely they are […]