Customer Satisfaction is outdated

reu_website-graphic
Play

Do surveys tell us enough about the customers satisfaction?  Darrell thinks not! Topic – The Client Revolution Mentor – Darrell Hardidge

Excellent customer experience starts with your beliefs

reu_website-graphic
Play

How do you build relevance and how do you measure it? Without that measurement – it is like driving in fog.  When the fog clears it could be too late. Topic – The Client Revolution Mentor – Darrell Hardidge

Customers over competitors

reu_website-graphic
Play

Being average does not cut it – is that what we settle for when we measure against our competitors?  Being different is not the answer either is it?  Is a point of difference irrelevant? Topic – The Client Revolution Mentor – Darrell Hardidge

Essential leadership attributes

reu_website-graphic
Play

There are 5 attributes that are essential in an effective leader.  Connection, character, courage, competence and common-sense. Topic – Ensuring your business thrives Mentor – David Sharrock

Effective leadership

reu_website-graphic
Play

It is important in leadership to have a burning passion or a ‘fire in the belly’?  Today we talk about what questions should leaders be asking themselves about the culture in their business? Topic – Ensuring your business thrives Mentor – David Sharrock