Tech takes the stage

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When we think data is more clever than it is, we create tools that don’t perform how they should and the damage can be long range. Topic – Making technology work for you Mentor – James Bell Use tech to support you Do we drive it or does it drive us Where are you rated by […]

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Why simple things are the hardest

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We constantly look for a ‘silver bullet’ – the short cut but the bad news is that is does not exist. Topic – Making technology work for you Mentor – James Bell Tech and relationships Take it – use – mould it Just make the call and make no decisions Transcript: Kevin:   Hi, and welcome to […]

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The hidden ‘journey’ benefits

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The customer journey and how it evolves into a better business and pushes back on threats will amaze you Topic – Improving the customer journey Mentor – Alastair Lias Compete with cut price The recommendations will flow You will be surprised Transcript: Kevin:   All this week my guest has been Alastair Lias from speakconfidence.com.au. We have […]

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Creating the customer ‘culture’

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Building a positive and empathetic culture in line with the goals and touch points you have developed will build the culture in the team Topic – Improving the customer journey Mentor – Alastair Lias Culture takes time There needs to be a plan Build it and they will see it Transcript: Kevin:   Alastair Lias is back […]

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Building the journey

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Creating timelines and practical systems and procedures around touch points will help everyone see the journey Topic – Improving the customer journey Mentor – Alastair Lias What are the touch points How to develop them What they mean Prop Tech with Joel Leslie – The content that will set your social media apart from the others […]

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Blogs

VIDEO – The Role of Technology – Mark McLeod

One of the themes that’s come out in the recent INMAN conference is the whole need for a single system to guide the agents and make the customer process easier. Mark McLeod – CEO of Growth at Ray White – joins Kylie Davis from Core Logic and discusses how Ray White has successfully been ahead […]

Changing home ownership and the shared equity economy

By Kylie Davis — CoreLogic Rising house prices, student debts and changed expectations from the Millennial generation are changing expectations and the traditional model of home ownership. The INMAN Connect 2018 conference brought together four new startups in the home ownership space that are rewriting traditional models and creating what’s now being known as the shared […]

If you complain about price being a barrier, wear a bicycle helmet

Sue Barrett As a salesperson, the next time you feel you are losing deals because of price, take your prospect to a cycle shop and ask them if they were to ride a bike, which one of the helmets they would buy – the one that’s on sale for $10 or the sleek, ventilated $150 […]

Would You Listen to You?

Sue Barrett Many sales people, especially those new to sales, often take it personally when a prospect says ‘NO’ and fail to persist with their prospecting efforts while others turn prospecting into stalking not knowing how to engage a prospect effectively. Either way, these people are failing to favourably and persistently position themselves with prospects […]

Trust is the heartbeat of business, sales and society

Sue Barrett I have been writing about Trust in sales and business for many years; however, this year has seen a rise in my output on this topic, especially with the fallout from the Banking Royal Commission.  Yet, trust is the heartbeat of business, sales and society. Without this life force pumping vitality through our […]

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