Is a NPS a valid predictor of customer loyalty?


You might have heard of NPS.  It is a management tool designed to gauge the loyalty of a firm’s customer relationships.  But how effective is it? Topic – Net Promoter Score Mentor – Sue Barrett The intention of NPS Who can use NPS? How valid is NPS to real estate businesses? Here is a link […]

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Is a Net Promoter Score a valid predictor of customer loyalty?


Sue Barrett In your business travels you may have heard of the acronym NPS. It stands for Net Promoter Score. Developed by Fred Reichheld of Bain & Company and Satmetrix in 2003, NPS is a management tool designed to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional customer […]

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VIDEO – The Power of Video – Nathan Krisanski


In this special video from the INMAN Conference, Kylie Davis from CoreLogic is joined by Nathan Krisanski – CEO and Founder of HomePrezzo – a content marketing company, specializing in turning data into automated content for videos, reports and social media posts making it easier for agents to communicate with buyers and sellers and build […]

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Speaking out! How voice activation will change real estate


By Kylie Davis – Core Logic Most conversations with Google Home or Alexa tend to focus on quirky features like weather or telling jokes. But voice recognition technology is set to become the most powerful computing step-change that we have experienced since the launch of the iPhone. According to Gartner, 30% of human interactions with […]

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What is the purpose of your organization?


When the people on your team feel they are surrounded with people who believe what they believe in, then they are more confident to stretch themselves and take risks. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell People don’t buy what you do, they buy WHY you do it Prioritise purpose and profit […]

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VIDEO – The Role of Technology – Mark McLeod

One of the themes that’s come out in the recent INMAN conference is the whole need for a single system to guide the agents and make the customer process easier. Mark McLeod – CEO of Growth at Ray White – joins Kylie Davis from Core Logic and discusses how Ray White has successfully been ahead […]

Changing home ownership and the shared equity economy

By Kylie Davis — CoreLogic Rising house prices, student debts and changed expectations from the Millennial generation are changing expectations and the traditional model of home ownership. The INMAN Connect 2018 conference brought together four new startups in the home ownership space that are rewriting traditional models and creating what’s now being known as the shared […]

If you complain about price being a barrier, wear a bicycle helmet

Sue Barrett As a salesperson, the next time you feel you are losing deals because of price, take your prospect to a cycle shop and ask them if they were to ride a bike, which one of the helmets they would buy – the one that’s on sale for $10 or the sleek, ventilated $150 […]

Would You Listen to You?

Sue Barrett Many sales people, especially those new to sales, often take it personally when a prospect says ‘NO’ and fail to persist with their prospecting efforts while others turn prospecting into stalking not knowing how to engage a prospect effectively. Either way, these people are failing to favourably and persistently position themselves with prospects […]

Trust is the heartbeat of business, sales and society

Sue Barrett I have been writing about Trust in sales and business for many years; however, this year has seen a rise in my output on this topic, especially with the fallout from the Banking Royal Commission.  Yet, trust is the heartbeat of business, sales and society. Without this life force pumping vitality through our […]

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